Warranty
IceGlaze Inc. ("IceGlaze") warrants to the original purchaser that your IceGlaze Sunroof (the "Product") shall be free from defects in materials and workmanship under normal in-home and non-commercial use for a period of two (2) years from the date of delivery. This Limited Warranty applies only to the original components and parts included with the Product at the time of purchase.
This warranty is valid only for the original purchaser from the original delivery date of the original Product purchased from IceGlaze, Inc. ("IceGlaze") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
1. Remedies
If a defect arises and a return authorization request is received by IceGlaze within the applicable Warranty Period, IceGlaze will, at its option and to the extent permitted by law, either:
- Repair the Product at no charge, using new or refurbished replacement parts, or
- Replace the Product with a new or refurbished Product.
In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by IceGlaze itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Any replacement Product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer, or for any additional period of time that may be required by applicable law.
2. How to Obtain Service
To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact customer service at iceglaze@wicuefilm.com. The return authorization number must be included along with your returned Product.
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by IceGlaze. IceGlaze may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
3. Exclusions and Limitations
IceGlaze does not warrant that the operation of the Product will be uninterrupted or error-free.
Except where prohibited by applicable law, this Limited Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for IceGlaze that can be identified by an authorized "IceGlaze" trademark, trade name, or logo affixed to it.
Without limiting the foregoing, the Limited Warranty does not apply to:
- (a) IceGlaze products and services other than the Products,
- (b) Non-IceGlaze products, even if included or sold with a Product, including, without limitation, any counterfeit products,
- (c) Products that are, or IceGlaze reasonably believes to be, stolen,
This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by IceGlaze, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Warranty does not apply to damage or defects caused by:
- (a) Products not installed by an official IceGlaze installer;
- (b) Accident, abuse, misuse, mishandling, flood, fire, earthquake, or other external causes;
- (c) Normal wear and tear or aging of the Product such as discoloration or stretching; or
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(d) Operating the Product:
- (i) Outside the permitted or intended uses described by IceGlaze,
- (ii) Not in accordance with instructions provided by IceGlaze, or
- (iii) With improper voltage or power supply.
No IceGlaze reseller, distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
4. Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
5. Limitations of Damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, IceGlaze SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF IceGlaze HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
6. Arbitration
In the event a dispute arises between you and IceGlaze arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by Title I of the Magnuson-Moss Warranty Act.
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson-Moss Warranty Act, then arbitration is not required. Arbitration will take place in New York, New York. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice.
All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators’ award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators’ award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
7. Governing Law
This Limited Warranty will be governed by the laws of the State of New York.
Thank you for choosing IceGlaze. We are dedicated to providing you with high-quality sunroof solutions and ensuring your satisfaction with our products.