Return Policy

 

At IceGlaze, we prioritize your satisfaction and strive to make your shopping experience with us risk-free and enjoyable. We understand that you might need to return a product occasionally. In that case, we offer a straightforward 30-day return policy for faulty items from the date you receive your item.

1. Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Condition: Products must be in the same condition as when received—unused, with all original tags, and in the original packaging.
  • Proof of Purchase: A valid proof of purchase is required.
  • Installation Method:
    • Professionally Installed Products: Returns are accepted for non-defective or undamaged products within the 30-day window, so long as they have yet to be installed. 
    • Self-Installed Products: If you have opted to install the IceGlaze Sunroof yourself, returns are only eligible if the product is faulty upon receipt or has a manufacturing defect.

Non-Eligible Items:

  • Items that do not meet the above conditions.
  • Products that have been customized beyond standard customization options.
  • Products installed professionally unless they are defective or damaged.


2. Initiating a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to us at iceglaze@wicuefilm.com or use our live chat on the website.
  2. Provide Details: Supply your order number, purchase date, and reason for the return. If you opted for self-installation, please indicate this in your request.
  3. Approval: Our team will review your request and provide instructions on how to proceed.
  4. Shipping Instructions:
    • Professionally Installed Products:
      • Personal Preference Returns: A 15% restocking fee applies, and you will be responsible for return shipping costs.
      • Defective or Damaged Items: Return shipping is covered by IceGlaze.
    • Self-Installed Products:
      • Defective or Faulty Products: Return shipping is covered by IceGlaze.
      • Non-Defective Products: Returns are not eligible.

Important: Items sent back to us without prior authorization cannot be accepted. For any queries about returns, contact us at iceglaze@wicuefilm.com 


3. Damages and Problems

We encourage you to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. Your 100% satisfaction is our goal.


5. Exchanges

To ensure you get what you want as fast as possible, we recommend that you:

  1. Return Your Item: Follow the return process outlined above.
  2. Place a New Order: Once your return is accepted, place a new order for the desired product.

Exchanges are subject to product availability and may incur additional shipping or customization fees.


6. Refunds

Once we receive and inspect your returned item:

  • Approval Notification: We will notify you via email to confirm whether your refund has been approved.
  • Processing Time: Approved refunds will be processed automatically to your original payment method within 3-5 business days.
  • Bank Processing: Please note that it may take additional time for your bank or credit card company to post the refund to your account.


7. Return Shipping Instructions

To expedite the return process, please adhere to the following guidelines:

  • Preferred Shipping Method: Use EMS for shipping your return.
  • Declaration: Declare the package as a "testing sample" with a value under $100.
  • Avoid Using: DHL, FedEx, or UPS to prevent customs detentions, high taxes, and potential delivery issues.
  • Liability: Any losses incurred by selecting express shipping services for returns will be the responsibility of the sender.


8. Contact Us

Your satisfaction is paramount to us. We're always here to help and make your return as easy as possible. Thank you for choosing to shop with IceGlaze!

  • Email: iceglaze@wicuefilm.com